Terms & Conditions

Terms and Conditions:

  1. Check-in and Check-out: Guests can check-in at 11:00 am and check-out at 10:00 am the following day. Early check-ins and late check-outs are subject to availability and may incur additional charges.
  2. Payment: All payments must be made in USD. We accept cash and credit card payments.
  3. Reservation: Reservations must be made in advance and require a valid credit card to guarantee the booking.
  4. Cancellation policy: Cancellations made less than 48 hours prior to arrival will be subject to a cancellation fee equivalent to one night’s room rate.
  5. No-show policy: In the event of a no-show, the full amount of the reservation will be charged to the guest’s credit card.
  6. Smoking policy: Smoking is strictly prohibited in all areas of the hotel. Guests who violate this policy will be subject to a cleaning fee.
  7. Pets policy: No pets are allowed on the premises, including service animals.
  8. Damage to property: Guests will be held responsible for any damages caused to hotel property during their stay.
  9. Governing law and jurisdiction: These terms and conditions are governed by the laws of Rwanda, and any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts of Rwanda.
  10. Amendments: We reserve the right to amend these terms and conditions at any time without prior notice. It is the responsibility of the guest to keep up-to-date with any changes made to these terms and conditions.
  11. Personal Information: We are committed to protecting your personal information. We collect personal information from you to provide the best possible service during your stay. This may include your name, address, email address, phone number, and credit card information. We will not sell, rent, or share your personal information with third parties unless required by law.
  12. Amenities: We offer a range of amenities to make your stay comfortable and enjoyable, including:
  • Complimentary Wi-Fi in all rooms and public areas
  • 24-hour front desk and concierge services
  • Daily housekeeping service
  • On-site restaurant and bar
  • Laundry and dry-cleaning services

We hope this information helps you enjoy your stay at Amen Hotel Kigali.

You can check out our privacy policy here:

Book Your Stay
Guests 1
Ages 18+
Ages 4 - 18